Shipping policy
Thank you for supporting A Piece of the South Creations! Each item is handcrafted with care, and we strive to get your order to you as quickly and safely as possible.
Processing Time
- Orders are processed within 3–5 business days (excluding weekends and holidays).
- Custom or made-to-order items may require additional processing time. Estimated timelines will be noted on the product page.
- You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
- Shipping rates are calculated at checkout based on your location and selected shipping method.
- Standard shipping typically takes 3–7 business days once your order has been shipped.
- Please note that delivery times are estimates and may vary due to carrier delays.
Local Pickup (if applicable)
- Local pickup may be available in Ashland City, TN.
- If selected, you will receive an email with pickup instructions once your order is ready.
Delays & Carrier Issues
- Once an order has been shipped, we are not responsible for delays caused by the shipping carrier.
- If your package is delayed, lost, or marked as delivered but not received, please contact the carrier directly. We are happy to assist if needed.
Incorrect Shipping Information
- Please ensure your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- If a package is returned due to an incorrect address, additional shipping fees may apply to resend the order.
Damaged or Lost Packages
- If your order arrives damaged, please contact us within 3 days of delivery at apieceofthesouthcreations@gmail.com with your order number and photos of the item and packaging.
- We will work with you to resolve the issue as quickly as possible.